Frequently Asked Questions

OhmMy supports a range of solar inverters, home batteries, and EV chargers including Tesla Powerwall, GivEnergy, SolarEdge, SolaxCloud, and MyEnergi devices (Zappi, Eddi, Libbi). We also integrate with Octopus Energy for tariff tracking.

Yes. All credentials are encrypted using AES-256 encryption before being stored. We use secure OAuth2 authentication where available (Tesla) and never store your passwords. Your data is transmitted over HTTPS and stored in secure, EU-based data centres.

Update frequency varies by integration. Tesla and GivEnergy update every 5 seconds for real-time monitoring. SolarEdge syncs every 15 minutes due to API limitations. Tariff data updates every 30 minutes for Octopus Agile.

Control features are available for some integrations. Tesla Powerwall, GivEnergy, and MyEnergi devices support control features like setting charge schedules and battery reserves. SolarEdge and SolaxCloud are monitoring-only.

OhmMy supports connecting multiple devices and systems. Your dashboard will show aggregated data from all sources, and you can view each device individually in the Devices section.

A smart meter is not required but is recommended for the best experience. With Octopus Energy integration, smart meter data can provide more accurate consumption tracking and cost calculations.

Go to Settings > Integrations, find the integration you want to remove, and click "Disconnect". This will remove the connection from OhmMy. For OAuth integrations like Tesla, you may also want to revoke access from your Tesla account settings.

OhmMy is a web application that works on any device with a browser. It's designed to be fully responsive and works great on mobile phones and tablets. You can add it to your home screen for an app-like experience.

We support all Octopus Energy tariffs including Agile, Go, Intelligent Go, Tracker, and standard fixed tariffs. The system automatically detects your tariff type and imports the relevant rates.

You can report bugs or request features by emailing support@ohmmy.energy or using the feedback option in Settings. We actively review all feedback and prioritize based on user demand.